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No Custom Emoji Button

February 1, 2019, 2:08 am
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Hi everyone,

Summary

yesterday I moved a Mattermost installation from one server to another. And since then I do not have the Custom Emoji Button anymore, even though the option is set correctly in the System Console.

I did quite some checks to see if the database user has all the rights to the imported database ( I regranted him all privileges), furthermore I checked the directory ownership and the directory’s rights of the data and emoji directory. Both are set to 775. I looked through the config.json file and couldn’t find anything suspicious.
Maybe it’s worth to mention, that there are two mattermost server running on the same machine.

I hope someone can help me with figuring out, why users do not have the possibility to add custom emojis.
Thanks,
Nils

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Desktop app notification sounds on windows 10

February 1, 2019, 11:25 am
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For feature requests, please see: http://www.mattermost.org/feature-requests/.

For troubleshooting questions, please post in the following format:

Summary

Issue in one concise sentence

Steps to reproduce

How can we reproduce the issue (what version are you using?)

Expected behavior

Describe your issue in detail

Observed behavior

What did you see happen? Please include relevant error messages and/or screenshots.

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Desktop app notification sounds on windows 10

February 1, 2019, 11:28 am
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We’re on mattermost v4.1.2 and our windows 10 users aren’t receiving notification sounds. We’ve confirmed that their notifications settings are correct and they receive notification sounds for Jabber (our legacy chat tool).

Notification sounds are working through browsers, just not the app.

Terry

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Desktop app notification sounds on windows 10

February 1, 2019, 11:29 am
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We tested both on-prem and AWS environments.

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Desktop app notification sounds on windows 10

February 1, 2019, 12:05 pm
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Hi @twalker,

On Windows 10, the sound is played via a notification centre. So probably the sound might be muted by some OS settings. Would you check Focus Assist or Notifications & actions settings settings?

If this doesn’t help, can you help send over any errors you see in the desktop developer console?

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Desktop app notification sounds on windows 10

February 1, 2019, 12:52 pm
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Thank you Amy, the OS settings were defaulted to no app notification sound.

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No Custom Emoji Button

February 1, 2019, 1:31 pm
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Hi @nils-schween,

  1. Make sure the data folder has proper permissions by running this command:
chown -R mattermost:mattermost /opt/mattermost/data
  1. If you are using AWS to store files, ensure that Mattermost can still connect to your S3 bucket
  2. If you still don’t see the files, please post a link to the instructions you followed to migrate the server
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No Custom Emoji Button

February 2, 2019, 3:37 am
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Hi @amy.blais,

thank you for your answer.
To the first point: I already checked the permissions of the data folder and its ownership. The permissions are 775. I guess they are correct. To the ownership: in contrast to the standard, the name of my mattermost user and the group name are not identical, i.e. the ownership of the data folder is myname_mattermost:myname. But this is in accord with the systemmd file. So it should not cause any troubles.
To the second point: I am not using AWS.

To the migration of the server: I didn’t follow any particular instructions. Here is what I did: I installed a mattermost server as described in https://docs.mattermost.com/install/install-ubuntu-1604.html. Then I copied the data folder of my old mattermost instance to the new one, I dropped the database of the old one ( it was a mariaDB and I used mysqldump) and imported it into the Mysql Database of the new server. I adjusted the rights of my new installation to the user which I created for it and granted him the privileges to the imported database. And everything works perfectly, but the “Custom Emojis”. The button just doesn’t show up.

What I am looking for are further possibilities to debug. Are there more logs than the journalctl logs? And the mattermost.log file? I don’t know how to track down the error.
Thank you!
Nils

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Push Notifications stopped working

February 3, 2019, 2:53 pm
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Changing over to https worked for my server. Thanks.

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Channel restore

February 4, 2019, 2:22 am
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Hi,
i have exactly the same problem. @amy.blais: i can see the channel with mattermost channel list

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Channel Notifications

February 4, 2019, 1:16 pm
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For feature requests, please see: http://www.mattermost.org/feature-requests/.

For troubleshooting questions, please post in the following format:

Summary

We would like to configure Mattermost to send an email notification to any subscribed users if a post is made in a public channel.

Steps to reproduce

Currently, we are receiving email notifications when a direct message is sent and we are not around. We would like to receive email notifications if any post is made in a public channel that you have subscribed to.

Expected behavior

We are expecting an email to be sent with the content when anyone posts in a public channel.

Observed behavior

It will not send a notification.

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Channel Notifications

February 4, 2019, 3:35 pm
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Hello, @jast0305

As you have mentioned, the default behavior of Mattermost is to deliver email notifications to users who were either mentioned in rooms or sent direct messages to when they are offline or away from Mattermost for more than 5 minutes as you can see from the client configuration below:

26
Screenshot 2019-02-05 at 07.25.26.png1178×574 32.3 KB

I would be interested to understand the use case that you have here since you are expecting to have email notifications delivered to every participants in the room for every message that are sent. Especially for busy rooms, your email server will be bombarded with requests for the every messages sent and I would expect it to put some stress to it. Moreover, the default behavior takes into consideration that most users (not all) might not be comfortable to have their inbox spammed with emails after emails.

Can you share more insights on this please? From there, the dev / engineering team might be able to see if this request is possible to achieve, depending on the complexity and request from the public. Thanks!

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Channel restore

February 4, 2019, 7:51 pm
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@hemdknopf The fact that you were able to see the channel using mattermost channel list {teams} I believe means should mean that the channel is still available to be restored back to its original state. Can you please confirm if the mattermost channel restore works for you?

mattermost channel restore {channels}

If not, can you share the error that you are getting from your end?

@moon I suspect that the channel is permanently deleted from Mattermost as explained in the mattermost channel delete section in the documentation.

Permanently delete a channel along with all related information, including posts from the database. Channels can be specified by {team}:{channel} using the team and channel names, or by using channel IDs.

Not sure if you can still recover the channel at this stage. Did you happen to keep a backup of the server prior to the process of deleting the channel?

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Missing Messages on iOS App

February 4, 2019, 9:00 pm
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Missing Messages on iOS App

February 4, 2019, 9:01 pm
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Application hangs after visiting "off-topic", IOS and Android

February 4, 2019, 11:16 pm
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Channel restore

February 5, 2019, 1:08 am
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Hi,
martin.kraft posted something on a mattermost channel. I’ll try it and give feedback…

@hemdknopf You could try replacing the deleted record with a SQL query. Make sure to replace 1ougsmrabbbi9poh3fqz3nsdje with your old Town Square channel ID and replace 73d1o1a7itfhpxsic7aupqx3hy with your team ID:

INSERT INTO Channels (Id, CreateAt, UpdateAt, DeleteAt, TeamId, Type, DisplayName, Name, Header, Purpose, LastPostAt, TotalMsgCount, ExtraUpdateAt, CreatorId) VALUES ('1ougsmrabbbi9poh3fqz3nsdje', 1549302094226, 1549302094226, 0, '73d1o1a7itfhpxsic7aupqx3hy', 'O', 'Town Square', 'town-square', '', '', 1549302094226, 0, 0, '');

(edited)

You can get the old Town Square channel ID by querying the Posts table for a post that you know was in Town Square.

(edited)

SELECT Message, ChannelId FROM Posts;

I would restart Mattermost afterwards.

7:15 PM

(message deleted)

7:15 PM

(message deleted)

Additionally, you may need to do a similar insert into the PublicChannels table.

INSERT INTO PublicChannels (Id, DeleteAt, TeamId, DisplayName, Name, Header, Purpose) VALUES ('1ougsmrabbbi9poh3fqz3nsdje', 0, '73d1o1a7itfhpxsic7aupqx3hy', 'Town Square', 'town-square', '', '');

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No Custom Emoji Button

February 5, 2019, 4:01 pm
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Hi @nils-schween,

Which Mattermost version(s) are you seeing this on? Which logging level did you choose? (Please use DEBUG if not already). Did you copy the config.json as well?

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Disable private channels and direct Messages

February 6, 2019, 2:22 am
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Private%20Channel

How to disable private and direct Messages from a team in mattermost?

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Jira Plugin Failing to Post

February 6, 2019, 4:26 am
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For troubleshooting questions, please post in the following format:

Summary

Jira integration is setup as per instructions and did receive one message, however it is no longer working

The following can be found in the error log:
{“level”:“error”,“ts”:1549455536.9487045,“caller”:“plugin/client_rpc.go:326”,“msg”:“Plugin failed to ServeHTTP, RPC call failed”,“plugin_id”:“jira”,“error”:“connection is shut down”}
{“level”:“error”,“ts”:1549455541.948886,“caller”:“plugin/client_rpc.go:281”,“msg”:“Plugin failed to ServeHTTP, muxBroker couldn’t accept connection”,“plugin_id”:“jira”,“serve_http_stream_id”:42,“error”:“timeout waiting for accept”}
{“level”:“error”,“ts”:1549455541.9489727,“caller”:“plugin/client_rpc.go:300”,“msg”:“Plugin failed to ServeHTTP, muxBroker couldn’t Accept request body connection”,“plugin_id”:“jira”,“error”:“timeout waiting for accept”}

Steps to reproduce

Configure Jira Plugin, wait for webhook.

Expected behavior

New post is made in configured channel

Observed behavior

See log errors above.

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