Hi @dgd115,
Can you send over your full logs as well as any additional relevant details about your environment from here: https://docs.mattermost.com/process/support.html#general-questions-for-any-issues?
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Install problem - Failed to ping DB
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Default login credentials
Can you help with more details on your config settings? For example, what is this setting set to on your server: https://docs.mattermost.com/administration/config-settings.html#enable-open-server?
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[solved] Default login credentials
It’s set to false, is setting it to true enough?
Here’s the rest of config.json:
https://pastebin.com/G3bQrdNW
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Consolidate Two Instances?
It is not an easy work to do although you may look for the data migration guide. That’s the only thing I could hardly think of.
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How to deploy mattermost with digitalOcean.?
Hi guy,
I am looking for a comprehensive guide to host digitalocean vps with mattermost. So, does digitalOcean provides any feasible environment to mattermost or Do you prefer any other host to work with mattermost.
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[solved] Default login credentials
Hi @mohsensalahshoor, setting it to true should work, if not we can continue to troubleshoot.
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[solved] Default login credentials
thanks @amy.blais, problem solved.
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Segmentation fault while triggering webhook
Hi @gubbins,
Would you be open to sharing more details on your config settings?
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How to deploy mattermost with digitalOcean.?
Hi @AngelaDixon,
We’re not too familiar with Digital Ocean and we don’t have official install guides for it. Only thing is that you might find guides on google from other community members, e.g. this one http://michaelb.org/how-to-install-mattermost-on-digital-ocean/.
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Question about presence detection
Hi!!
Sorry for the big delay… have been totally busy and can’t be able to answer till now… I’m so sorry…
I honestly suppose that works just fine, the one you, Adanial commented.
The problem is, it seems that the app, does not properly detect when you are online or not. It seems it only detects you are online if you are using the Mattermost app or web. It seems it does not consider you are online when you have the Mattermost app minimized and you are working on another app. It would be ideal to consider you are online only when the screensaver appears… not in any other case… or of course… when you log out…
It seems this is the main complain of my users… Some of them tell me (although am not really convinced about that) that Slack detected this properly (the presence) but that Mattermost seems not to detect properly when you are working on the computer, so online, but just not using the Mattermost app… Could this be true?.
How this presence check is achieved?. When Mattermost considers you are not online?.
Cheers!
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Desktop App selects wrong channel when clicking on it in the Sidebar
Thanks a bunch @amy.blais. It would be nice if it could be improved. I noticed from the change log for the upcoming 5.6, that there are more options for the sidebar with regards to unread messages. Hopefully that will help my users and keep them posting in the right channel 
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Messages sometimes be inserted in wrong order
Hi,
thanks for your help. There are 2 things I want to add:
1.) We are using this version because it is a preview-container and we want to evaluate the software for enterprise use, but on premise. I can upgrade, but I already did to this version, which was the latest at time of the update.
2.) We tested and the messages arent sent at the time shown in the chat. We tested with sending the current timestamps of the computer clocks as message text. A collegue is sitting next to me in the same room and his message is timestamped several minutes in the past, at a time he didnt wrote, yet. The next message, send seconds after, is in correct order and message text (time) is in sync with Timestamp. Sometimes from 3 short messages send in 10 seconds apart, 2 are correct, one is not (all from the same client). And for the record, the messages are showing up immediately.
Despite this problem, we have freezes and white screens on several Windows 10 Clients with Client 4.2 and problems with Empty Search Window and links to already deleted messages crashing the client. I think the software isnt mature enough for our needs. I will try to update the Server to newest software and check the logs.
Best Regards
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Question about presence detection
Hi @egoitzr,
The Mattermost server detects you’re online when you are active in Mattermost itself. If you are not using Mattermost for 5 or more minutes, even if you are active on another website/app, your status will turn into “away” on Mattermost. So, in Mattermost “online” status means when you are online/active in Mattermost itself.
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Linux Mattermost desktop start minimized from command line
Thank you for support, however adding this option to my config did not do any changes.
I’m starting it like this
exec mattermost-desktop --hidden
And window still appears
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Archive channel delay
Hi,
i’m working in mode where i should archive and un-archive channels.
i found that archiving and immediately un-archiving behave not as expected,
i guess there is some delay of the archive process. i did not found any documentation about it.
does someone have an idea?
thanks in advance
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Segmentation fault while triggering webhook
Yes, what do you need?
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Upgraded to v5.6, Get an error when attaching files
Just upgraded to v5.6. Now when we attach a file or image to a post, the screen goes blank and the following error is logged:
2018-12-16T17:13:40.107-0600 error web/context.go:60 msg: Uncaught TypeError: Cannot read property ‘toFixed’ of undefined row: 36 col: 79222 stack: TypeError: Cannot read property ‘toFixed’ of undefined url: https://host.example.com/static/main.495bc49800ee9aa7d2f3.js {“path”: “/api/v4/logs”, “request_id”: “1snjgfwwx3yq9xhppx6eaqrhac”, “ip_addr”: “192.168.10.115”, “user_id”: “6w9cdk4adprj3fjprgtzesbt7h”, “method”: “POST”, “err_where”: “client”, “http_code”: 0, “err_details”: “”}
The only way to recover is to go to the view menu and select reload. This happens in both the desktop (v4.2) and web clients. Oddly enough, the android client works. Could this be related to the new progress bar for file uploads?
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Upgraded to v5.6, Get an error when attaching files
I’ve rolled back to v5.5 for now. I’ve got 197 users who would are already grumpy with me for moving from Openfire to Mattermost 
Mostly due to notifications difference at the moment. I’m willing to try the upgrade again and help troubleshoot any way I can. By the way, I’m on the team edition if that helps. I did the upgrade from 5.5 to 5.6 skipping 5.5.1.
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UnArchive channel delay
Thanks @nina.utkin for the question!
How long of a delay are you experiencing? And are you using the command line, or the APIs, to archive and unarchive channels?
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Upgraded to v5.6, Get an error when attaching files
Thanks for the report! We’ll take a look and try reproduce - if we’re unable to, we’ll touch base with a few questions to help narrow down the cause 
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