Hello, @RbDev.
While I believe that you have gone through the process explained in the Testing Push Notifications to determine the possible root cause here:
After some investigation Ive noticed those users were online even when they were not using the app.
Can you also go through the Troubleshooting Push Notifications guide as well and share your findings here besides sharing the answers to the @amy.blais 's questions? Thanks.
Hi there, @egoitzr
Since you mentioned that the issue affects some users only, it will be good to check the actual push notification settings on their mobile client as suggested by @amy.blais :
Take note that push notifications can be configured to be sent even when the user is online based on the screen shot above. Let us know how it goes.
Hi, @allo11
Since you are facing an issue specific to the City Island game rather than Mattermost, I would recommend you to reach out to the Sparkling Society support team directly for assistance - https://www.sparklingsociety.net/contacts/ Hope that helps.
Hey @amy.blais , I’m using latest aur version 4.2.0-1
Hi Amy,
I’m sorry but users are users. what you are asking is way to advance for them.
I did tried tho.
In my experience, users dont close apps by default.
In regards to how long, its fair to guess as long as until the next login, via mobile or browser again.
Cheers
Hi adanial,
They are aware how notifications config work. But you have to agree mobile config is quite limited compared to the browser.
I did check some of the accounts via browser and they are ok.
I’m going to check the log debug later on.
Cheers
Hi all,
I would like to suggest to have notifications whenever a message is modified
and also when reactions are added to your message.
Cheers
There is something planned.
Hi, @RbDev
Understandable. Just interested to see if the push notification was indeed fired to their mobile devices when it should based on the sample log entry shared in the troubleshooting guide.
From there, we might be able to narrow down the root cause to see if it is a server side or rather a client side problem. Let us know how it goes.
I try to test Zapier integration to mattermost, the interface is functionnal, we can use mattermost as it does.
But when i try to intergrate something, here the weather forecast with zapier, it doesnt work.
Mattermost 5.5.1
I did this step for step :
https://docs.mattermost.com/integrations/zapier.html#id1
I replaced the callback URL by :
https://mattermostchat.fr/support/channels/try-channel/api/v3
When i come to set an action, it set up the mattermost, i arrive to set up template and then,
no team, no channel, no anything. Sometimes it work he can retreive some infos, sometimes all info, but still never work
Basically i wanted to get a remider option, i didnt found my solution, knowing i only have access to the admin GUI of mattermost, cant put my hands into the server.
I would like the make any integration working easily. It’s in the case to replace Slack.
mostly having that message :
"We’re having trouble loading ‘Team’ data…
The app returned “Not Found” with no further details. This usually happens when a field value used in this step is missing or we’re unable to find some information in your connected app or service. Make sure that the information exists and that the field values used in this step are entered correctly. We made a request to chat.ethersys.fr and received (404) Not Found."
Thanks by advance.
OK. So i replaced again by the link you given in the Zapier tutorial. The link between zapier and mattermost is done.
I did this in first before trying multi callback link, i gave up because just as i said it was founding the channels / users and few seconds after it loses it.
But at the moment it looks like solid.
the problem just came back several times and we’ve tracked more information on this issue:
We are trying out Mattermost, but it is unlikely that we go for productive use with a show stopper like that. Are there logs or debug infos on the server we can use for further investigation?
Hello,
I have a question, I want to mount Mattermost, it is an open source program that I can install in a vps, in the company we have a vps and we have more web hosted in this, my questions is how should I do to install this program in the mattermost domain. tibu.cl. Should I access another server, install it directly to the server or domain?
i’m trying to send rss flux to a mattermost channel, no idead of what i have to put in the mattermost POST ID :
Hi all,
I am trying to install Matter most on Windows 10 with Docker and MySQL as a database.
I tried many options but still it fails with the following error.
The following is the command I am using to start Mattermost:
docker run --name mattermost -d --publish 8065:8065 -e MM_USERNAME=‘root’ -e MM_PASSWORD=‘mysql’ -e MM_DBNAME=‘mattermost’ -e DB_HOST=‘127.0.0.1’ -e DB_PORT_NUMBER=3306 -e MM_SQLSETTINGS_DRIVERNAME=‘mysql’ -e MM_SQLSETTINGS_DATASOURCE=‘root:mysql@tcp(127.0.0.1:3306)/mattermost?charset=utf8mb4,utf8&readTimeout=30s&writeTimeout=30s’ mattermost/mattermost-prod-app:5.5.1
The docker container starts and continues to throw this error in the logs
~ $ tail -f logs/mattermost.log
{“level”:“info”,“ts”:1544630762.8168886,“caller”:“sqlstore/supplier.go:209”,“msg”:“Pinging SQL master database”}
{“level”:“error”,“ts”:1544630762.8177576,“caller”:“sqlstore/supplier.go:221”,“msg”:“Failed to ping DB retrying in 10 seconds err=dial tcp 127.0.0.1:3306: connect: connection refused”}
{“level”:“info”,“ts”:1544630772.8179853,“caller”:“sqlstore/supplier.go:209”,“msg”:“Pinging SQL master database”}
{“level”:“error”,“ts”:1544630772.8183506,“caller”:“sqlstore/supplier.go:221”,“msg”:“Failed to ping DB retrying in 10 seconds err=dial tcp 127.0.0.1:3306: connect: connection refused”}
{“level”:“info”,“ts”:1544630782.8186,“caller”:“sqlstore/supplier.go:209”,“msg”:“Pinging SQL master database”}
{“level”:“error”,“ts”:1544630782.8187604,“caller”:“sqlstore/supplier.go:221”,“msg”:“Failed to ping DB retrying in 10 seconds err=dial tcp 127.0.0.1:3306: connect: connection refused”}
{“level”:“info”,“ts”:1544630792.8189068,“caller”:“sqlstore/supplier.go:209”,“msg”:“Pinging SQL master database”}
{“level”:“error”,“ts”:1544630792.8190837,“caller”:“sqlstore/supplier.go:221”,“msg”:“Failed to ping DB retrying in 10 seconds err=dial tcp 127.0.0.1:3306: connect: connection refused”}
{“level”:“info”,“ts”:1544630802.8192677,“caller”:“sqlstore/supplier.go:209”,“msg”:“Pinging SQL master database”}
{“level”:“error”,“ts”:1544630802.8195567,“caller”:“sqlstore/supplier.go:221”,“msg”:“Failed to ping DB retrying in 10 seconds err=dial tcp 127.0.0.1:3306: connect: connection refused”}
{“level”:“info”,“ts”:1544630812.8197072,“caller”:“sqlstore/supplier.go:209”,“msg”:“Pinging SQL master database”}
{“level”:“error”,“ts”:1544630812.8202488,“caller”:“sqlstore/supplier.go:221”,“msg”:“Failed to ping DB retrying in 10 seconds err=dial tcp 127.0.0.1:3306: connect: connection refused”}
I am able to connect o mysql with userid root and passowrd mysql. So connection to the database is not an issue.
I have spent too much time on this and now struck
Any help in resolving this is appreciated.
Thanks
Rakesh.
Hi, We’re running Mattermost Teams v5.5.0 and desktop client v4.1.2 with a few on v4.2.0.
Some of our users are seeing an issue where when they switch channels by clicking on a channel in the sidebar, they end up on a different channel than the one they clicked on. Which results in them posting a message to the wrong person or channel if they don’t catch it before sending the message.
I do have the sidebar setting “Group Unread Channels” enabled by default, as one of the common complaints our users had was they couldn’t see easily when they had new messages.
I have noticed that when there are unread messages grouped at the top, clicking on another channel below, sometimes the sidebar scrolls up as the unread channel disappears from the unread list. I’m not sure if this behavior is related.
Has anybody else seen something like this before?
Hey guys,
I’ve tried to install the latest Mattermost team version on my DS218+ Synology using this tutorial: https://docs.mattermost.com/install/prod-docker.html#production-docker-setup-on-ubuntu.
It all works well until the “docker-compose build” command, where I get the following exit:
ERROR: Service 'app' failed to build: The command '/bin/sh -c mkdir -p /mattermost/data /mattermost/plugins /mattermost/client/plugins && if [ ! -z "$MM_BINARY" ]; then curl $MM_BINARY | tar -xvz ; elif [ "$edition" = "team" ] ; then curl https://releases.mattermost.com/$MM_VERSION/mattermost-team-$MM_VERSION-linux-amd64.tar.gz | tar -xvz ; else curl https://releases.mattermost.com/$MM_VERSION/mattermost-$MM_VERSION-linux-amd64.tar.gz | tar -xvz ; fi && cp /mattermost/config/config.json /config.json.save && rm -rf /mattermost/config/config.json && addgroup -g ${PGID} mattermost && adduser -D -u ${PUID} -G mattermost -h /mattermost -D mattermost && chown -R mattermost:mattermost /mattermost /config.json.save /mattermost/plugins /mattermost/client/plugins' returned a non-zero code: 1
I’ve tried to google and search the forum and ask some avid linux friends but to no avail. I’ve heard that it is generally possible to install mattermost-server on synology so can anybody point out the solution for my problem?
Hi @DMT 
I don’t know if it is possible to use Docker on Synology. But if you can, I guess you should be able to deploy Mattermost
Do you have a more detailed log error ? You should have a long log output during the build, and a more precise message should be present in it. The one you paste just tell that one command during the build failed.
Hey @x0nn,
Mattermost messages are stored with the CreateAt field set to the current unix timestamp + milliseconds of the application server it is running on. So if one application server’s internal clock is more than ~1/10th of a second ahead of the others in the cluster its messages will appear to show up “before” the others. This is especially noticeable if you have users on different servers messaging each other.
If you’ve already verified the host machines’ clocks are showing the same time, then we can investigate the request itself to see if there’s any latency issues between the Mattermost servers and database server. This would cause a similar problem, where one application server’s requests are being delayed when attempting to write to the database. To do that we’ll need the CreateAt value for the post in question, and an excerpt from the Mattermost logs for both application servers showing that time, as well as whether the DB server was running under high load at the time.
Hi @byronquiroz,
Feedback from one of our community members: You should be able to install Mattermost on the cPanel machine/server. You don’t need a dedicated machine/server for Mattermost. To install Mattermost you need either a (sub-)domain or a subpath on an existing domain. This Forum post and the pull request mentioned there might also help.
