Summary
We observe some offline users permanently shown as active (green tick mark against their avatar) which causes confusion. Other users have correctly-working activity indicators.
Steps to reproduce
Mattermost server 3.7.1, but I observed this on earlier versions too. Various browser clients.
Steps to reproduce not clear.
Expected behavior
Obviously we expect the activity indicators to show inactive/offline at appropriate times.
Observed behavior
It seems that:
- after a server restart, one or more users may be stuck shown as active all the time, regardless of whether they are offline for days, active in channels, etc
- on next restart, those users revert to normal but others may be in the stuck state, apparently randomly
I have a user in this state at the moment. I checked some database fields for their user ID:
+---------+--------+--------------------------+
| Status | Manual | LastActive |
+---------+--------+--------------------------+
| offline | 0 | 2017-03-31 04:01:12.5930 |
+---------+--------+--------------------------++--------------------------+----------------------------------------------------------------------------------------+
| LastActive | Props |
+--------------------------+----------------------------------------------------------------------------------------+
| 2017-02-20 23:29:41.1190 | {"browser":"Chrome/50.0.2661.102","os":"Linux x86_64","platform":"X11"} |
| 2017-01-25 00:39:05.7960 | {"browser":"Chrome/55.0.2883.95","os":"Intel Mac OS X 10_10_3","platform":"Macintosh"} |
| 2017-03-09 01:41:17.4320 | {"browser":"Chrome/55.0.2883.95","os":"Intel Mac OS X 10_10_3","platform":"Macintosh"} |
| 2017-03-23 08:44:28.9990 | {"browser":"Chrome/50.0.2661.102","os":"Linux x86_64","platform":"X11"} |
| 2017-03-20 05:29:02.6840 | {"browser":"Chrome/56.0.2924.87","os":"Intel Mac OS X 10_10_3","platform":"Macintosh"} |
+--------------------------+----------------------------------------------------------------------------------------+All of this information seems to say that they have not interacted with mattermost for days, yet they are shown with a green tick in channels and in the side bar. All users see them as active whether using the desktop client or the browser, and it's still seen on restarting the client or opening a new session in a browser. The user did post some messages and then went offline again, and the stuck activity indication persisted throughout.