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Troubleshooting "There was a problem connecting the video call." errors

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Thanks all for trying the WebRTC integration. Much appreciated!

@jurgenhaas Curious if you tried setting up WebRTC for your GitLab installation? If so, was it successful?

@shantanuthatte Are you still having issue getting calls connected? If so, do you see any JavaScript errors in the Chrome developer console (instructions here how to access it)?

@halmartin Glad to hear it's working for you :slight_smile:

@gvo @Schoaf If you're using the Docker preview image to test the service, make sure you have the following settings configured:

  • Enable Mattermost WebRTC: true
  • Gateway Websocket URL: wss://dockerhost:8189
  • Gateway Admin URL: https://dockerhost:7089/admin
  • Gateway Admin Secret: janusoverlord

STUN and TURN are optional and not required. If you want to set up STUN and TURN servers, then Coturn is required. The post above from @halmartin might also be useful

@aschmid do you see any JavaScript errors in the Chrome developer console (instructions here how to access it)?


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