I'm involved with CiviCRM, the open source contact relationship management (CRM) platform. We have both a Mattermost site and a Stack Exchange site. What are some ideas or best practices for possibly integrating our Support channel on our Mattermost site with our FAQs on our Stack Exchange site, with a bot or otherwise?
Our most active Mattermost users frequently point Support channel users to our Stack Exchange site. IMHO, a more user-friendly and generally friendlier way for Support users to be pointed to and find question and answer content on our Stack Exchange site would be great.
Perhaps a Mattermost bot on our Support channel could search through our Stack Exchange site, or better, have a friendly "conversation" that guides users to a good relevant answer on our Stack Exchange site.
Ideas and best practices are much appreciated. Thanks so much!